3 posts tagged with "incident-response"

Introduction​

Runbooks are a key part of incident management and preserve institutional knowledge. They can be used for both incident response as well as routine tasks like db maintenance and generating a complex report. We are mostly focused on incident response runbooks here.

Introduction​

Incident management tools are important for organizations to effectively handle service outages. With so many incident management tools around with different feature sets, it's often difficult to find the one that is right for your needs. In this article, we attempt to make a list of incident management software available in 2024 with their features to help you arrive at the right one.

We have focused mostly on tools that offer incident management capabilities - which include at least incident lifecycle management, on-call scheduling, and third-party integrations.

There are many good tools which are focused only on incident response, or on monitoring and generating alerts, or on the ticketing aspect of incidents. We have not included those to avoid cluttering this article.

Introduction​

Why is Slack becoming so popular in incident management?

Slack is one of the most popular communication tools used in companies. If you're part of a remote team, your team is probably on Slack or something similar like MS Teams. Although IM tools lack the communication nuances that are taken for granted in face to face interactions, they provide many other advantages:

• Access to historical data
• Asynchronous communication
• The ability to share links and documents easily
• Adding anybody in the organization to a conversation

Slack in Incident Management​

One of the trends I've noticed in incident management is the growing rise of Slack in incident response and management tools. I think this is tied to the increase in remote work after COVID-19.