2 posts tagged with "slack"

Introduction​

Why is Slack becoming so popular in incident management?

Slack is one of the most popular communication tools used in companies. If you're part of a remote team, your team is probably on Slack or something similar like MS Teams. Although IM tools lack the communication nuances that are taken for granted in face to face interactions, they provide many other advantages:

• Access to historical data
• Asynchronous communication
• The ability to share links and documents easily
• Adding anybody in the organization to a conversation

Slack in Incident Management​

One of the trends I've noticed in incident management is the growing rise of Slack in incident response and management tools. I think this is tied to the increase in remote work after COVID-19.

Introduction​

Updated Mar 26, 2025

Staying on top of your third-party Cloud and SaaS service outages is crucial to maintaining the reliability of your own applications. Like many modern teams, Slack might be your communication tool of choice. You can keep up with such incidents by pushing these events to a Slack channel.

IncidentHub has its own Slack app which can be used to push incident lifecycle events to the Slack channel of your choice. It can be used to send incident trigger, update, and resolve events.

Installing IncidentHub's Slack App​

You must have the correct permissions on your Slack workspace to be able to do this.

Follow these steps to configure the Slack app in your Slack workspace.