Skip to main content

6 posts tagged with "incident-management"

IncidentHub posts related to incident management

View All Tags

The Ultimate List of Incident Management Tools in 2024

· 7 min read
Hrishikesh Barua
Founder @IncidentHub.cloud

Introduction

Incident management tools are important for organizations to effectively handle service outages. With so many incident management tools around with different feature sets, it's often difficult to find the one that is right for your needs. In this article, we attempt to make a list of incident management software available in 2024 with their features to help you arrive at the right one.

We have focused mostly on tools that offer incident management capabilities - which include at least incident lifecycle management, on-call scheduling, and third-party integrations.

There are many good tools which are focused only on incident response, or on monitoring and generating alerts, or on the ticketing aspect of incidents. We have not included those to avoid cluttering this article.

Incident Management Tools

The Rising Role of Slack in Incident Management

· 4 min read
Hrishikesh Barua
Founder @IncidentHub.cloud

Introduction

Why is Slack becoming so popular in incident management?

Slack is one of the most popular communication tools used in companies. If you're part of a remote team, your team is probably on Slack or something similar like MS Teams. Although IM tools lack the communication nuances that are taken for granted in face to face interactions, they provide many other advantages:

  • Access to historical data
  • Asynchronous communication
  • The ability to share links and documents easily
  • Adding anybody in the organization to a conversation
Slack in incident management

Slack in Incident Management

One of the trends I've noticed in incident management is the growing rise of Slack in incident response and management tools. I think this is tied to the increase in remote work after COVID-19.

A Step by Step Guide to Checking if a SaaS is Down

· 6 min read
Hrishikesh Barua
Founder @IncidentHub.cloud

Introduction

Modern businesses depend heavily on Software as a Service (SaaS). SaaS is not limited to being used by software development teams.
Almost all aspects of business operations - accounting, HR, payroll, marketing, IT, sales, support - depend on one or more SaaS applications. Given this dependency on SaaS applications, their uptime becomes tightly tied to a business's uptime. Any SaaS downtime can affect both a business's daily operations as well as the user experience.

How to check if a SaaS is experiencing downtime? Follow the steps below:

The Benefits of a Single Incident Management System

· 2 min read
Hrishikesh Barua
Founder @IncidentHub.cloud

How many monitoring tools do you have?

Chances are at least 2-3. One tool usually does not cover all cases, and it’s usually a combination of self-managed and managed tools. Self-managed gives you more control over custom configurations and cost. Managed ones take away the headache of running it yourself.

Prometheus is the de-facto standard for monitoring these days if you have a modern application stack and you want to manage your own monitoring. It is metrics-based, i.e., it uses metrics as the source of data from all the monitored systems. There are ready-made exporters for almost all popular infrastructure components. You can send your application and business metrics to Prometheus too with OpenTelemetry exporters.

This model does not work for all aspects of your service. E.g. If you want to monitor external properties like your website, or use synthetic monitoring to check your customer-facing APIs from global locations, you could use something like Pingdom or UptimeRobot. This becomes another source of data about your service's uptime.