A Step by Step Guide to Checking if a SaaS is Down
· 9 min read
Introduction
Last updated on August 8, 2025.
Modern businesses depend heavily on Software as a Service (SaaS). SaaS is not limited to being used by software development teams. Almost all aspects of business operations - accounting, HR, payroll, marketing, IT, sales, support - depend on one or more SaaS applications. Given this dependency on SaaS applications, their uptime becomes tightly tied to a business's uptime. Any SaaS downtime can affect both a business's daily operations as well as the user experience. Measuring the uptime of SaaS providers is a critical part of your incident management process and business continuity plan.
How to check if a SaaS is experiencing downtime? Follow the steps below: