3 posts tagged with "status-pages"

Introduction​

Downtime is inevitable but what sets successful businesses apart is how they handle it. A key part of incident management is incident communication with both internal and external stakeholders. A status page is a crucial tool for maintaining clear communication with users during outages or service interruptions. There are numerous status page providers available with different features. This article will guide you through best practices for selecting a provider that suits your needs.

The Importance of a Status Page​

An internal status page provider your colleagues and stakeholders in your organization to get a snapshot of of the current status. It can help reduce unnecessary back and forth between teams, and help people to prioritize their work better. It also creates internal transparency and trust between teams.

An external status page is crucial if you say you are committed to open communication with your end users or customers. Whether you are B2B or B2C, a public status page would be the first thing people would check if they face issues. Being open about incidents and your efforts to mitigate them build user trust. They can also decrease support ticket volume during incidents.

Key Factors to Consider When Choosing a Status Page Provider​

1. Reliability​

Your status page needs to be accessible especially when your main services are down. Your provider should be able to guarantee a reasonable amount of

• Uptime SLA
• Globally distributed infrastructure for high availabilty
• Redundant systems to ensure failover and availability
• Scalability to handle increased traffic during major incidents

Introduction​

Incident updates on the public status pages of your cloud providers are often the first indication that they might have an outage. Providers also post updates about upcoming and ongoing maintenance on their status pages. Thus, monitoring your cloud status pages becomes crucial to your business operations. This article will guide you through the process of effectively monitoring such status pages.

1. Identify Your Cloud Providers
2. Locate Their Public Status Pages
3. Understand the Status Page Structure
4. Configure Notifications
5. Best Practices
6. Include in Your Incident Response Plan
7. Use a Monitoring Tool
8. Conclusion
9. FAQ

Identify Your Cloud Providers​

Work with your Dev/Ops/SRE and IT teams to come up with a comprehensive list of your cloud providers. Any service that is not managed by your teams is by definition a cloud service. Although we focus on Cloud providers - i.e. providers that let you deploy your services on their infrastructure - this article is equally applicable to any of your external SaaS vendors.

Introduction​

Modern businesses depend heavily on Software as a Service (SaaS). Almost all aspects of business operations - accounting, HR, payroll, marketing, IT, sales, support - depend on one or more SaaS applications. SaaS is not limited to being used by software development teams. Given this dependency on SaaS applications, their uptime becomes tightly tied to a business's uptime. Any SaaS downtime can affect both a business's daily operations as well as the user experience.

How to check if a SaaS is experiencing downtime? Follow the steps below:

1. Visit the SaaS Provider's Status Page
2. Use External Monitoring Services
3. Check Social Media
4. Run Manual Tests
5. Incident Communication
6. Conclusion
7. FAQ
8. Popular SaaS Service Statuses

Visit the SaaS Provider's Status Page​

The SaaS provider's status page will have first-hand information about ongoing issues.