5 posts tagged with "status-pages"

Introduction​

A status page forms a key part of your incident communication strategy. When it comes to setting up a status page, you have two options:

• Host your own - using either an open source project or a custom solution.
• Use a managed status page provider.

We will examine the pros and cons of each option along these dimensions:

1. Feature Set
2. Service Related

For 1, if you choose a self-managed, open-source or custom solution, it's in your control. For a managed solution, you are limited by the provider's feature set.

For 2, if you choose a self-managed solution, your team is responsible for the quality of the service. For a managed solution, you are dependent on the provider's service quality.

In most cases, you are better off using a managed solution from a reputed provider, unless you have:

• Specific requirements that are not met by the vendor.
• Budget constraints.

Introduction​

Maintaining transparent communication about service availability is crucial for businesses of all sizes. Status pages are an important part of your communication strategy during times of outages and maintenance events.

You can choose to go with a fully managed status page provider, or host an open-source one yourself.

Open source status page providers offer a cost-effective and customizable solution. However, then can come with their own drawbacks. This guide explores open source status page providers in 2024 to help you choose the right tool for your needs.

• Introduction
• List of Open Source Status Page Providers
  • 1. Cachet
  • 2. Statping-ng
  • 3. Cstate
  • 4. Upptime
  • 5. Staytus
  • 6. Vigil
  • 7. Gatus
  • 8. Statuspal
  • 9. Uptime Kuma
  • 10. OneUptime
  • 11. Kener
  • 12. OpenStatus
• Choosing the Right Open Source Status Page Provider
• Conclusion

List of Open Source Status Page Providers​

1. Cachet​

Cachet is a popular open source status page system built with PHP and Laravel. It offers a clean, minimalist design and a robust feature set.

Introduction​

Downtime is inevitable but what sets successful businesses apart is how they handle it. A key part of incident management is incident communication with both internal and external stakeholders. A status page is a crucial tool for maintaining clear communication with users during outages or service interruptions. There are numerous status page providers available with different features. This article will guide you through best practices for selecting a provider that suits your needs.

The Importance of a Status Page​

An internal status page provider your colleagues and stakeholders in your organization to get a snapshot of of the current status. It can help reduce unnecessary back and forth between teams, and help people to prioritize their work better. It also creates internal transparency and trust between teams.

An external status page is crucial if you say you are committed to open communication with your end users or customers. Whether you are B2B or B2C, a public status page would be the first thing people would check if they face issues. Being open about incidents and your efforts to mitigate them build user trust. They can also decrease support ticket volume during incidents.

You can choose an open source status page provider, or one that is managed. This guide focuses on the factors to look at while evaluating managed providers.

Key Factors to Consider When Choosing a Status Page Provider​

1. Reliability​

Your status page needs to be accessible especially when your main services are down. Your provider should be able to guarantee a reasonable amount of

• Uptime SLA
• Globally distributed infrastructure for high availabilty
• Redundant systems to ensure failover and availability
• Scalability to handle increased traffic during major incidents

Introduction​

Incident updates on the public status pages of your cloud providers are often the first indication that they might have an outage. Providers also post updates about upcoming and ongoing maintenance on their status pages. Thus, monitoring your cloud status pages becomes crucial to your business operations. This article will guide you through the process of effectively monitoring such status pages.

• Introduction
• Identify Your Cloud Providers
• Locate Their Public Status Pages
• Understand the Status Page Structure
• Configure Notifications
  • Notification Challenges
• Best Practices
  • Filtering Your Monitors
  • Do Periodic Reviews
  • Have a Single View Across All Providers
• Include in Your Incident Response Plan
• Use a Monitoring Tool
  • The Benefits of Using a Monitoring Tool
• Conclusion
• FAQ

Identify Your Cloud Providers​

Work with your Dev/Ops/SRE and IT teams to come up with a comprehensive list of your cloud providers. Any service that is not managed by your teams is by definition a cloud service. Although we focus on Cloud providers - i.e. providers that let you deploy your services on their infrastructure - this article is equally applicable to any of your external SaaS vendors.

Introduction​

Modern businesses depend heavily on Software as a Service (SaaS). SaaS is not limited to being used by software development teams.
Almost all aspects of business operations - accounting, HR, payroll, marketing, IT, sales, support - depend on one or more SaaS applications. Given this dependency on SaaS applications, their uptime becomes tightly tied to a business's uptime. Any SaaS downtime can affect both a business's daily operations as well as the user experience.

How to check if a SaaS is experiencing downtime? Follow the steps below:

• Introduction
• Visit the SaaS Provider's Status Page
  • Locate the SaaS provider's Status Page
  • Understanding Status Pages
• Use External Monitoring Services
  • Setting Up a Monitoring Tool
• Check Social Media
• Run Manual Tests
• Incident Communication
• Conclusion
• FAQ
• Popular SaaS Service Statuses

Visit the SaaS Provider's Status Page​

The SaaS provider's status page will have first-hand information about ongoing issues.