Introduction​

The role of third-party SaaS and cloud services in the modern software development stack needs no explanation. Primarily due to the ease of setting up and hooking them together, they make the software development lifecycle (SDLC) much easier than it was 10 years ago. No more managing the overhead of installing, configuring, maintaining, backing up, and scaling of source code repos, virtual machines, and CI/CD systems. Some services don't have any in-house options, e.g. payment gateways.

This dependency on third-party services also brings in risk. The more such services in the chain, the more likely it is that a failure in one of them will impact or even cripple your smoothly running development and deployment pipeline. And by extension, your business and customers.

You have vetted and chosen reliable services. However, outages happen. The best you can do is to prepare for them and know when they occur. This article is about the knowing part.

Introduction​

Incident management tools play a key role in helping organizations to effectively handle service outages. With so many incident management tools around with different feature sets, it's often difficult to find the one that is right for your needs. In this article, we attempt to make a list of incident management software available in 2025 with their features to help you arrive at the right one.

We have focused on tools that have incident management capabilities. We have left out many good tools which are focused only on incident response, or on monitoring and alert triggering, or on ticket management to avoid cluttering this article.

There are a few additions and removals compared to the 2024 list.

Introduction​

Last updated on August 8, 2025.

A public status page forms the public face of your organization's service availability. It is the first point of contact for your customers to check the status of your services during times of crisis. Hence, ensuring the credibility and uptime of your public status page is crucial to your organization's reputation.

In this article we will look at the key mistakes to avoid while hosting and managing a public status page.

Introduction​

Cloud maintenance is a common practice in the tech industry. Whether you manage your own infrastructure or use a cloud provider, you will need to plan for maintenance and include it as part of your operational readiness. This ensures that your team is prepared for potential downtime and can deal with any incidents in a timely manner. This article will cover some best practices for planning for upcoming cloud maintenance.

Introduction​

A public status page is a page that you can share with your team to show a summary view of your third-party dependencies. We rolled out this feature recently to all IncidentHub users. This article is a quick tour of the feature and how to set it up.

Introduction​

IncidentHub can send outage alerts to many external systems. You can choose from Slack, Webhook, Email, Discord, PagerDuty, and more. Alerts are effective only when they are relevant and actionable. In this article, we will explore how to fine-tune your IncidentHub alerts to receive only the relevant ones for your third-party services.

Introduction​

Last updated on August 8, 2025.

Your business depends on the reliability of the third-party services you use. Monitoring multiple status pages, one for each of these services, is the best way of keeping track of their outages and maintenances. Although some status pages let you subscribe to alerts, there is no standard way of doing this. Service providers can change their status page providers, disable subscriptions, or not support the same notification options.

A status page aggregator is a tool that solves all these problems by summarizing the status pages of multiple services in one place. If you depend on only 2-3 third-party services, you can probably get away without a status page aggregator. Beyond that, it becomes hard to stay on top of third-party service outages and maintenances, and leaves serious gaps in your monitoring.

Let's look at the top 6 reasons why you need a status page aggregator.

Introduction​

IncidentHub has many integrations to receive alerts. You can choose from Slack, Webhook, Email, Discord, PagerDuty, and more. In this article, we will explore how to receive IncidentHub alerts in your webhooks.

Introduction​

For the last two months, we have focused on improving the onboarding experience for users so that they can get started with monitoring with minimal effort. We have also added several improvements in the backend to make the service more robust and reliable. Some of the usability improvements are driven by user feedback. Others incorporate what we would personally like to see in such a monitoring service. We have also improved the dashboard user experience.

Introduction​

This article is part of a series on setting up an end-to-end monitoring and alerting stack using Prometheus.

Continuing our series on setting Prometheus in a Docker container, we will add a Grafana instance to our Prometheus setup.

Please refer to the previous article where we use docker compose to run Prometheus and Alertmanager together as that forms the basis to run multiple related containers. We will add a container to run Grafana to the same compose file in this article.